# Marketing Automation in Mansfield > Most lost sales are not lost to a competitor. They are lost to nobody following up, because the person who meant to got busy. **Provider:** Web Design Mansfield (a dijitul company) **Location:** The Bungalow, 11 St John Street, Mansfield, Nottinghamshire NG18 1QJ **Phone:** 01623 272050 **Email:** info@web-design-mansfield.co.uk **Price:** From £195, excluding VAT **Canonical URL:** https://web-design-mansfield.co.uk/services/marketing-automation/ --- Automation sounds like something large companies do. In practice, for a small business it usually means four or five sequences that send the emails you already know you should be sending. Somebody enquires and does not book — three messages over two weeks. Somebody buys — a thank you, then a review request at the right moment. Somebody had a service twelve months ago — a reminder. None of it is clever, and all of it gets missed when a person is meant to remember. Set it up once and it runs whether you are on site, on holiday or flat out. ## What you get ### A map of what should happen when We work through what actually happens after each type of enquiry now, and where things fall through. The gaps are usually obvious once written down. ### Enquiry follow-up The highest-return sequence for most businesses. A quote sent and never chased converts far worse than one followed up twice. ### Review requests at the right moment Triggered when the job completes, not weeks later. Timing is most of why review requests work or do not. ### Service and renewal reminders MOT due, boiler service, eye test, insurance renewal. Recurring revenue that otherwise depends on the customer remembering. ### Abandoned cart recovery, for shops Roughly seven in ten carts get abandoned. A well-timed reminder recovers a meaningful share of them. ### Written to sound like a person Automated does not have to mean robotic. The best sequences read like somebody remembered to send a note. ## The four sequences worth building first In order of return, for most local businesses: - Quote follow-up — two or three messages over a fortnight. Almost always the biggest single win. - Review request — sent at completion, one tap to leave one. - Reactivation — customers who have not been back in twelve months. - Welcome — what happens next, who to ring, what to expect. Reduces the anxious phone calls. ## Where automation goes wrong Too many messages, too close together, is the usual failure. So is a sequence that keeps running after the customer has already bought, which makes you look like you are not paying attention. We build in the exits: if somebody replies, books, or buys, the sequence stops. That sounds obvious and it is the thing most DIY setups miss. ## What affects the price Starting price: From £195 (excluding VAT). - How many sequences and how many steps in each - Whether it needs to connect to a CRM or booking system - Whether we write the content or you supply it - Complexity of the branching logic ## Local context — Mansfield For a small local business the practical value is simply that it happens at all. A one-person trade cannot follow up every quote by hand while also doing the work, and that is precisely where the money leaks. We usually start with the quote follow-up alone, because it costs little and the effect is measurable within a month. ## Also known as automated emails Mansfield, lead nurture Mansfield, follow up automation Mansfield, sales automation Mansfield. ## Frequently asked questions ### Is this expensive to run? Usually not. Most email platforms include automation on plans costing £10 to £30 a month at small list sizes. The cost is in the setup, which is a one-off. ### Will it annoy customers? Only if it is badly built. Two or three genuinely useful messages spaced sensibly, that stop the moment somebody responds, do not annoy people. Eleven in a fortnight do. ### Can it connect to my existing systems? Usually. Most booking systems, CRMs and ecommerce platforms have integrations. Where they do not, there is normally a route via Zapier or a webhook. We check before quoting. ## Related services - [Email Marketing in Mansfield](https://web-design-mansfield.co.uk/services/email-marketing/): The one marketing channel you actually own, run properly. - [CRM Setup in Mansfield](https://web-design-mansfield.co.uk/services/crm-setup/): Every enquiry in one place, so nothing gets forgotten. - [Ecommerce Web Design in Mansfield](https://web-design-mansfield.co.uk/services/ecommerce-web-design/): Online stores built around how your business actually operates. - [Online Booking Systems in Mansfield](https://web-design-mansfield.co.uk/services/booking-systems/): Taking bookings while you are on a job or asleep. - [SMS Marketing in Mansfield](https://web-design-mansfield.co.uk/services/sms-marketing/): Text messages, used for the few things that genuinely warrant one. --- Web Design Mansfield — Mansfield’s digital agency — websites, SEO and marketing that bring in work. The Bungalow, 11 St John Street, Mansfield, Nottinghamshire NG18 1QJ · 01623 272050 · info@web-design-mansfield.co.uk Trading since 2006. Google rating 5.0 from 35+ reviews.